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Our Policy

RATES/PRICES

charterCAYMAN’s rates are published as applicable in-season rates only and will be  subject to change at the discretion of charterCAYMAN. charterCAYMAN reserves the right to publish special rates for Cayman local residents (must present Cayman Driving License to qualify) or for marketing and limited promotions.

Additional charges will apply (above the published hourly charter rate):

  • Cost of extra food/drinks as well as charges associated with collection and stocking the boats pre-charter;
  • Restaurant/bar charges;
  • Pick up fee for non-published pick-up locations (e.g. Kaibo/Rum Point);
  • Per-head charge above set maximum persons per boat (where applicable);

RESERVATIONS

In order to make a reservation you can either:

  1. Email us at: info@chartercayman.com
  2. Call us at: +1 (345) 923 4266/917 7720
  3. Use the “Contact Us” form on the website: www.chartercayman.com

Please let us know the dates you would like to charter the boat, how many people (adults, children, babies) will be on board and how many hours you would like to have the boat for. You should let us know if there are particular locations you would like to visit, or things that you would like to do. Please inform us of any other special requests (would you like us to order food/beverages?) and we can address these at the time of booking.

CREDIT CARD POLICY

After making your initial inquiry, a final quote for the total amount of your charter will be provided by charterCAYMAN based on discussions with you. You will be requested to confirm this amount, and to proceed to confirm your reservation.

At the time of confirming your reservation, you will be deemed to have agreed to our policy on credit cards.

To confirm your reservation, we will request that you provide us with a credit card for payment. We will request that you provide us with a scanned copy of both sides of your credit card by email. If you are unable or unwilling to do so, please provide us with a telephone number that we can reach you to confirm your credit card information.

We will need the following information to confirm your reservation.

  • Full name of person making the reservation (first and last name);
  • Physical address;
  • Contact telephone number;
  • Contact email address;
  • Full name as it appears on credit card;
  • Type of credit card (VISA/MASTER/DISCOVER);
  • Card Number in full;
  • Expiration Date (mm/yy);
  • CVV2 number (this is the 3 digit security number on the reverse of the card);

Visa, Master Card and Discover credit cards are accepted. We do not accept American Express.

DEPOSIT AND PAYMENT

We do not usually require any deposit to hold your booking, and we charge your card on the day of your charter so please bring a credit card with you. We also welcome cash payments, and you will have the option of split billing. We do reserve the right, in certain circumstances, to request a deposit to confirm your booking.

We do require 24 hours notice of any cancellations, and in the event of a no-show or failure to cancel with notice, we would treat your charter as confirmed and would bill the full amount.

Any pre-ordered food/beverages will be ordered by us the night before and will be billed at cost in USD currency equivalent, plus any pick up fee. In the event of any cancellation this portion would be non-refundable.

Please be advised that any refund to your credit card may take 7-14 days for funds to be returned to your card in accordance our merchant bank and your issuing bank’s policies, and any delay in the return of these funds to you will not be the responsibility of charterCAYMAN.

All payments by credit card will require us to take an imprint of the card(s) used for payment. If you made your reservation online and wish to pay with the same card, please ensure that you bring the card with you to the boat on the day of the charter.

TIPS/GRATUITIES

If you booked online, tip/gratuity has not been included in your charter price and has not been added to your bill at the end of the trip. A tip is at your discretion and given as a reflection of the good service of your Captain. Tips are much appreciated! Any tip you choose to pay may be given in cash or added to your credit card bill while on the boat at the end of you charter. If this tip is to be charged to a credit card, you will be requested to complete a manual credit slip for this transaction at the end of your charter.

CANCELLATION POLICY

Cancellation requests must be received by email or by telephone 24 hours prior to the date and time of your scheduled charter. Upon receiving your cancellation request, you will receive a confirmation email from charterCAYMAN confirming that your request has been received and is noted. Please note that any pre-paid deposit as well as any pre-paid special order food or drinks items are non-refundable. If your request is received before 24 hours, and in accordance with this cancellation policy we will not have already taken payment for the full charter amount, or pre-ordered any food/beverages.

If your cancellation request is received after the 24 hour time limit for cancellation policy, or you simply do not show up for your scheduled charter without any attempt to reschedule or to make contact with us, we will have already taken payment in advance in full for any pre-ordered food or beverages and unfortunately we will not be able to refund your money. If you are a no-show or have not contacted us to cancel, we will treat your charter as a confirmed booking. Please contact us if you are unsure if you can make your charter time or to reschedule.

charterCAYMAN reserves the right to reschedule or cancel your charter at any time, for any reason. In the event that charterCAYMAN cancels your charter, we will make every effort to reschedule the charter for the next available time. If the charter cannot be rescheduled for any reason on the part of charterCAYMAN, we will provide you with a full refund.

BOAT POLICY

We have three boats: one Tier 1, and two Tier 2 boats. At the time of reservation, depending on our availability, your group size and pricing accepted by you as well as other factors, a boat is assigned to your group. We will do our best to accommodate specific boat requests, however we reserve the right to substitute that boat for another boat, in our discretion and on short notice. In the event that the substituted boat is not equivalent, we will reduce our quoted rate accordingly.

WEATHER POLICY

charterCAYMAN considers the safety of their guests and crew as paramount, and reserves the right to postpone, reschedule or cancel any charter where the Captain, in his sole discretion, deems that the weather will make it unsafe or inadvisable to continue with a charter. In the event that charterCAYMAN cancels your charter, we will do our very best to reschedule it. In the event that we cannot due to continued bad weather throughout the duration of your stay in Cayman, we will refund you any prepaid amount.

charterCAYMAN acknowledges that there are varying degrees of weather, and may agree to continue with a charter where the weather (such as cloud cover or light rain, for example) is not sufficiently severe to warrant cancellation at the Captain’s discretion. In this circumstance you will be given the choice to either continue the charter as scheduled or to reschedule and hope for a better day. If you make the choice to go out and the weather changes while your charter is in progress, you will be billed for the full charter price even if you return to the dock early.

If you have concerns about weather, please contact charterCAYMAN as soon as possible and prior to 24 hours before the charter so that we can work with you to address your concerns or to reschedule as necessary.

COPYRIGHT

All site content and site images, logo and promotional material are the property of charterCAYMAN and may not be used or reproduced without our consent.

ALCOHOL POLICY

charterCAYMAN is not a licensed liquor premises and we do not offer alcohol for sale on any of our boats. We do however welcome if guests choose to bring their own and we can arrange to stock your boat ahead of your charter on request. As alcohol may inhibit a persons’ ability to exercise good care and judgement when consumed in excess, for the safety of our passengers and crew charterCAYMAN suggests no alcohol is consumed prior to passengers interacting with Stingrays or other marine life, or taking part in any in-water activities, such as swimming and snorkelling. Your captain reserves the right to request that a passenger refrain from drinking in circumstances where the captain believes that person may endanger themselves or another person.

DISCLAIMER

By use of this site, you are agreeing to the terms and conditions contained herein (our “Policy”).

This Agreement comprises the entire understanding between the parties with respect to, and supersedes any prior understanding or agreement, oral or written, relating to the subject matter hereof. This Agreement shall be treated as though it were executed and performed in the Cayman Islands, British West Indies, and shall be governed and construed in accordance with the laws of the Cayman Islands, without regard to conflict of law principles. All legal proceedings arising out of or in connection with this Agreement, shall be brought solely in the Cayman Islands, British West Indies. You expressly submit to the exclusive jurisdiction of said courts and consent to extra-territorial service of process. In connection with any litigation arising out of this Agreement, the prevailing party shall be entitled to recover all costs incurred, including reasonable attorneys’ fees, whether incurred during settlement, at trial, or on appeal. Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Service is in conflict or inconsistent with this Agreement, this Agreement shall govern. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision.